- Payment
Payments are accepted through PayPal which allows users to checkout securely with their PayPal account or through entering a credit or debit card. Please consult the PayPal terms and conditions for full details. Payments must be cleared in full from your PayPal account before KocoKookie Kreations are able to post your purchases.
- Postage and Packaging
Postage and Packaging costs are per item - where multiple items have been purchased we will happily combine postage. Please pay the full amount through PayPal and we will refund you the reduced postage cost provided for multiple purchases. If you wish to know a price for postage of multiple purchases please contact us at sales@kocokookie.co.uk. For purchases outside of the UK please contact us for postage costs before purchasing.
- Delivery
Items that are fully paid for will be posted first class where possible within 48 hours of purchase. We can only guarantee items in time for Christmas if these are ordered before Friday 12th December.
- Return Policy Details
If your item is faulty, please contact us within 48 hours of receipt of your purchase and we will replace the item. The item must be returned fully packaged, unused and in original condition.
This does not affect your statutory rights.
